如何使员工更职业化

如何使员工更职业化？
How to Make Employees More Professional?

您公司招了不少人。可是，这些人怎么都不是您想象中的样子？做事，想问题，打电话，衣着，甚至于走路的样子，都不够职业化！可是，职业化是当今商场竞争的重要利器！
怎么办？如何将这些人转化成为一支代表您眼光和公司水平的队伍？请参加此课程，您将获得以下益处：

 更踏实的工作作风
 更积极投入的工作态度
 更专业的做事方式
 效率提高，执行力增强
 更好的沟通
 更专业的公司和团队形象

课程纲要Program Outline：
前言：职业化的时代 A Professional Age
 了解成功的关键
 如何从培训中收获最多
 专业主义
 职业化的三个层次：MI,BI,VI
第一讲：职业化的心态Professional Attitude
 为谁工作?
 您有何种心态：打工、工作、事业
 积极心态：顺境是锻炼，逆境是磨练
 少抱怨工作不好
 找方法而不是找借口
 自动自发：怎样移动富士山？
 责任心：把信带给加西亚
 专注和踏实：一生只做一件事
 唐骏的成功秘诀
 作天鹅般的人
 不要太计较
 对同事、客户的心态：站在对方的角度考虑问题
 对老板的心态
 如何克服怀才不遇的心理？

第二讲：职业化的工作习惯 Professional working habits
 注意自己的习惯
 学习的习惯
1、时间管理，提高效益：
 时间管理矩阵
 有意识地鉴别工作的轻重缓急
 效果和效率之差
 “做对的事”和“把事做对”
 80/20 定律
 有效处理每个象限的事
2、高效执行，完成任务：
 注意倾听，领会意图，抓住重点
 懂得做好书面记录
 想好方案再请示
 及时反馈工作进度和结果
 懂得举一反三、灵活运用
 主动要求上司反馈和指导，不断提高
 学会计划，做好准备
 不断总结，持续改进
 专业地进行E-mail和电话沟通

第三讲：职业化的个人形象 Professional Image and Appearance
 他人如何看待我们
 出色形象对公司和个人的益处
 出色的职业化形象的组成元素
  “制服”的作用
 成功商务衣着的原则
 男士服饰：西装、衬衣、领带、鞋袜等
 女士服饰：套装、裤子、裙子、鞋袜等
 仪容：头发、脸部、口腔、指甲的要求

第四讲：职业化的行为举止 Professional Etiquette
1、形体礼仪
 建立初次见面的良好印象：握手，交换名片
 眼神和表情
 正确的肢体语言：站、坐、走
 得体的语言，说话的禁忌
 保持适当的人际距离
2、职场礼仪
 会议礼仪
 电话礼仪
 问候礼仪
 介绍礼仪
 接待来访技巧
 拜访礼仪
 电梯礼仪

时间Length：2整天，09：30—16：30，12学时
谁将受益于此课程Who will benefit from it：市场营销人员，客服人员，行政人员，新进员工等
每班人数Class Size：15-25人
 

How to Make Employees More Professional?

You hired a lot of newcomers. But, they don’t look like the men you should have. How to transform them into professional people walking out your company’s door?
Take this program, and you will people will:
 Higher work efficiency and better results
 Better personal and company image
 Stable and loyal workforce
 Stronger confidence
 More business and career opportunities
Program Outline：
1. Professional Attitude
 Who do you work for?
 How do you see your job?
 Positive thinking
 Looking for ways instead of excuses
 Being Initive: How to move the Fuji Mountain?
 Being Focused and surefooted
 Attitude towards peers and customers
 Attitude towards boss

2. Professional working habits
A. Managing time for effect
 Time management matrix
 Prioritization
 80/20 principle
 Effect first
 Do the right things. Do things right.
 Tips to handle issues in different quadrants

B. Executing for results
 Listening and clarifying while accepting assignments
 Getting the key points
 Making notes
 Providing optional solutions when you knock the door of boss
 To be responsive and keeping your boss well informed
 Learn from one case and applying in other similar cases
 Asking for feedback from supervisors
 Being well-planned and well-prepared
 Summaring for improvement
 Communicating via email and telephone Professionally

3. Professional Appearance
 How do others perceive us?
 Benefits of outstanding image for individual and company
 Elements of professional image
 The functions of “uniform”
 Important business dressing code?
 Gentlemen’s wear: suit, shirt, tie, shoes and socks
 Ladies’ Business wear
 Accessories and jewelries
 Grooming: Hair style and nails
 Common dressing mistakes

4. Professional Etiquette
A. Proper Body Language
 Building best first impression
 Eye contact and facial expressions
 Postures: Standing, Sitting, Walking
 Talking appropriately
B. Social Etiquettes in Workplace
 Telephone etiquette
 Office etiquette
 Greeting: hand shaking, name cards
 Introducing each other
 Receiving guests
 Visiting customers
 Elevator etiquette
 The core principle of etiquette

Program Specifications:
Length: Two days, 09:30-16:30
Who will benefit from it: New employees, Supervisors, Sales & Marketing people, Secretaries, Customer Service Staff, etc.
Class Size: 15-25 participants

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